FAQs
FAQs
Designed for Pets, Crafted for Family.
🚚Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 3 - 5 business days depending on product design and Item. Most of our items are made upon order to ensure the best quality for our customers!
When will I get my order?
All us orders are normally processed, packed, and ready for shipping within 7 working days. We ship from our warehouse using UpS or FedEx. Delivery normally takes 5 to 15 working days after your items have been shipped.
How can I get my track&trace code?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
How do I track my order?
For US orders, you can track your order through:Â www.usps.com
For Canada orders, you can track your order through:Â www.canadapost.ca
For UK orders, you can track your order through:Â www.royalmail.com
For AUS orders, you can track your order through:Â www.auspost.com.au
For worldwide common tracking website:Â www.17track.net
My order status says "deliered" but I have not received it.
please contact us at support@pescomfy.com
What should I do if I want to change the shipping address?
Please contact us, if the order has not been shipped, we will update the address. We cannot change the delivery address after the order be shipped.
What Payment Methods Do You Accept?
We accept the following payment methods:
1.Credit cards:Â VISA/MasterCard/AMERIXAN EXPRESS/ApplePay
2.PayPal:Â It depends on the closing date and contract details of the credit card registered to PayPal. Please check with your card company or PayPal Inc.
*We are unable to accept cash on delivery. Thank you for your understanding.
Do you ship internationally?
we currently ship to over 20 countries!
Who pays for shipping back the items (return & exchange)?
The buyer is responsible for a return and exchanges, if:
• The product does not meet customer expectations.
• The selected size does not fit the customer’s measurements
• Customer simply want a change for another product or return it.
